Glow Financing Integration
Role: Senior Product Designer
Users impacted: 80,000
Team: 1 Lead Product Designer, 1 Senior Product Designer
Problem Users struggled to complete financing and checkout because the flow was fragmented, hard to follow, and disconnected from the core purchase journey.
Solution
Replace SmartPay with a fully integrated Glow
financing experience that keeps users in checkout and reduces decision friction.
Project Summary
When our previous financing vendor exited, we moved quickly to launch a checkout-native Glow financing experience that reduced friction, improved clarity, and supported scalable partner rollouts. I led UX execution by aligning product and engineering on an end-to-end flow, designing a mobile-first four-step financing journey, and introducing reusable UI patterns that improved completion and reduced support burden.
Medium fidelity designs
After aligning with product and engineering on the overall flow, I created medium-fidelity designs that could be used for early feedback and prototyping. These designs focused on the core financing flow and key decision points, while also focusing on reusable UI patterns for financing content that could be leveraged across multiple partners and flows.
- Added simple Glow Financing pricing content following existing patterns in the device selection page.
- Added 5 step Glow Financing flow based on the screens reviewed by product
- Deepened context as engineers likely wouldn't be working on multiple flows simultaneously, this would show the end-to-end experience and help identify potential issues early.
- Created reusable UI patterns for financing content that could be used across multiple partners and flows, that future projects can leverage these and add other financing content.
Simple Prototype
A simple prototype used to align product expectations with XMs, PMs and engineers. This prototype would be kept up to date with the latest design and used as a reference for development, this was a critical step to get everyone on the same page and ensure the design was feasible before investing in development.
- Added simple Glow Financing pricing content following existing patterns in the device selection page.
- Added 5 step Glow Financing flow based on the screens reviewed by product
- Deepened context as engineers likely wouldn't be working on multiple flows simultaneously, this would show the end-to-end experience and help identify potential issues early.
- Created reusable UI patterns for financing content that could be used across multiple partners and flows, that future projects can leverage these and add other financing content.